Using ScanOrTap
These Terms cover the ScanOrTap website, the review touchpoints used with the service, and optional paid services. Written setup details agreed with support form part of your agreement. You must be legally able to enter an agreement and authorised to act for any business you represent.
Keep your account information accurate and your login details secure. Nothing in these Terms removes rights or remedies that applicable law does not allow you to waive.
Service and setup
ScanOrTap activates and manages the NFC and QR review touchpoints used with the service. Any physical materials involved in your setup are arranged separately in writing with support; they are not sold through this website or through the subscription checkout. Basic tap-and-scan access is included with every setup, and paid subscriptions are optional and separate.
NFC requires a compatible device, and QR scanning requires a suitable camera or scanner. Opening a destination requires internet access. No ScanOrTap app is needed; external platforms may require their own accounts.
Provide the correct business listing or destination and ensure you have permission to use it. Test your product after setup. Destination changes are handled by ScanOrTap support; setups do not include unrestricted self-service editing of printed QR codes.
Subscriptions, cancellation and refunds
Paid plans provide the features and business limits described for the chosen plan, which may include branding, private feedback, analytics and dashboard access. A subscription starts only when you choose a paid plan.
Subscription payments are processed by Paddle, our merchant of record for subscriptions. Paddle provides the checkout, is the seller of record for your subscription purchase, issues your receipt and applies any taxes, such as VAT, shown at checkout. Billing questions can be raised with ScanOrTap support or with Paddle using the details on your receipt.
The price, billing interval and any automatic renewal are disclosed before you subscribe. Changes to recurring charges are notified before taking effect, with consent obtained where required.
Request cancellation through support before your next renewal to stop future renewals. Paid access continues for the period already paid for unless you request otherwise or a different remedy is required by law. After that, features and business limits reflect your remaining entitlement.
Refunds. Your first subscription purchase includes a 14-day money-back guarantee: if the paid features are not right for you, request a full refund within 14 days of the first charge and it will be returned to your original payment method. Renewal charges are generally non-refundable once the new billing period has begun, except for billing errors, an accidental renewal reported promptly after the charge, a period in which the paid service was not supplied as agreed, or where a refund is required by law. Refunds may be issued by Paddle on our behalf.
Cancellation does not automatically refund a correctly supplied period already paid for beyond the guarantee above. Refunds and other remedies required by law, including for an incorrect charge or inadequately supplied service, are unaffected.
Reviews and external platforms
ScanOrTap connects customers with businesses and collects feedback. We do not sell reviews or guarantee review numbers, star ratings, followers, rankings or business results. A scan, rating selection or redirect does not prove a public review was posted.
Google, Instagram, TikTok, Facebook, WhatsApp and other destinations operate independently under their own terms and policies. ScanOrTap is not affiliated with or endorsed by them unless expressly stated. They control the availability of their content and accounts.
Request genuine, voluntary feedback. Do not fabricate reviews, use prohibited incentives, pressure customers, or selectively solicit positive reviews where platform rules prohibit it. A feature's availability does not make every use of it permitted by an external platform.
Content and customer information
You retain rights in the content you provide and give ScanOrTap permission to host, display and process it as reasonably needed to provide, support and secure the service. You must have the necessary rights to use that content.
Handle customer feedback and contact details lawfully. Sharing contact details with feedback does not automatically authorise unrelated marketing. Do not collect information unlawfully, impersonate others, send spam, distribute harmful content or interfere with the service.
ScanOrTap's software and original designs remain owned by ScanOrTap or its licensors. External names and logos belong to their owners.
Service availability and responsibility
Maintenance, outages, device limitations and changes to external services can affect access. Hosted features are provided for the duration described by your plan and these Terms. Your agreed service commitments and mandatory rights remain protected.
We may reasonably improve, maintain or secure the service. A material reduction to a paid service will be notified, with the options or remedies required by your agreement and applicable law. Access may be restricted for non-payment, serious breaches, security threats or legal requirements; where practical, we will explain the reason and allow an opportunity to resolve it.
We remain responsible to the extent required by law. We do not guarantee outcomes controlled by customers or external platforms, or accept responsibility for losses caused solely by misuse. Nothing excludes liability for fraud, deliberate wrongdoing or anything that cannot legally be excluded.
Changes and questions
The date above identifies the latest revision. Material changes affecting an ongoing subscription will be communicated before taking effect, with consent where required. Changes do not retrospectively remove rights relating to an existing agreement.
For support, cancellations or disputes, use the contact details below and include your account or business reference. Your rights before a competent court or consumer authority remain unaffected.